JETNET Sub-Processors
Effective: February 15, 2025
Use of JETNET Sub-processors
JETNET, L.L.C. (“JETNET”) uses certain third-party entities (each, a “Sub-processor”) to assist it in providing our services as described in the Terms of Use. Defined terms used herein shall have the same meaning as defined in the Terms of Use.
A Sub-processor is a third-party data processor engaged by JETNET who has or potentially will have access to or process Client Data (which may contain Personal Data). JETNET engages different types of Sub-processors to perform various functions as explained in the table below.
A Customer can object in writing to the processing of its Personal Data by a new Sub-processor within five (5) days after the notification of an update to this list, describing the Customer’s legitimate reasons to object. If the Customer does not object during that time period, the new Sub-processor(s) shall be deemed accepted.
JETNET Notification Process
JETNET and our affiliates are committed to maintaining the highest standards of data protection, privacy, and security and using commercially reasonable selection processes by which we evaluate the security, privacy and confidentiality practices of proposed Sub-processors that will or may have access to, or process, Service Data. JETNET requires its Sub-processors to satisfy substantially equivalent obligations as those required from JETNET (as a Data Processor) as set forth in JETNET’s Data Processing Agreement (“DPA”).
We are committed to notifying our Customers of any significant changes to our Sub-processor relationships and encouraging them to monitor and review our Sub-processors page. If we engage a new Sub-processor or make changes to our existing Sub-processors, we will update our Sub-processor list not less than 30 days ahead of the changes.
For any questions or concerns regarding our Sub-processors, please contact us at privacy@jetnet.com.
JETNET Sub-Processors
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| 8x8 | Customer business contact information and communication messages. | Telephone and voice messaging system. Please find the 8x8 Privacy Notice online here: https://www.8x8.com/terms-and-conditions/privacy-policy | United States |
| Amazon Web Services | Customer business contact information and aviation details and information | Cloud hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/ | United States |
| Atlassian | Atlassian products are not expected to store or contain personal data, though may have customer information in a bug report or support ticket. | Atlassian products including Jira and Confluence are used by the teams for performance and maintenance. The Atlassian Trust Center is available online: https://www.atlassian.com/trust | United States |
| Chili Piper | Customer business contact information. Chili Piper is not expected to store or process customer information, though it may process customer information as part of the meeting process. | Chili Piper is used for meeting scheduling. The Privacy Statement for Chili Piper is available online: https://www.chilipiper.com/privacy-policy | United States |
| DOMO | Customer business contact information and aviation details and information may be included. | DOMO is used to provide reporting services. DOMO Privacy Notice is available online: https://www.domo.com/company/privacy-policy | United States |
| Droplr | Customer business contact information and data shared by customer during support communications. | Resource creation and hosting for videos and content associated with support topics. The Privacy Policy for Droplr is available online here: https://droplr.com/privacy/ | United States |
| FrontEgg | Customer business contact information | Authentication and Single Sign on support. Privacy Policy is available at: https://frontegg.com/privacy-policy | United States |
| HubSpot | Opt-in sales data that includes Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication | Marketing automation and analytics, monitoring website activity and as a communications tool The HubSpot Privacy Agreement is available online: https://legal.hubspot.com/privacy-policy | United States |
| MA Polce MSA | Customer business contact information and aviation details and information | Cloud hosting provider. The Privacy Policy for MA Polce is available online: https://mapolce.com/privacy-policy/ | United States |
| Microsoft (Office 365 including Teams) | Customer business contact details, meeting, communications, including Teams recorded meetings. | Customer communications including email and meetings. Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement | United States |
| Pendo | Customer business contact details | Customer Engagement & Website Analytics The Pendo Privacy Policy is available online at: https://www.pendo.io/legal/privacy-policy/ | United States |
| Salesforce | Customer business contact details | Managing existing and prospect customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/ | United States |
| Twilio, Inc. (Sendgrid) | Customer contact details including Email, Phone Number, and Name. | Customer communications including text messages and Multi-Factor Authentication. Twilio Privacy Notice is available online: https://www.twilio.com/en-us/legal/privacy | United States |
| Zendesk | Customer business contact information and data and files shared by customer during support communications. | Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ | United States |
JETNET’s eValues
The eValues Premium Add-on for JETNET Marketplace. In addition to the Sub-processors indicated for JETNET, the following Sub-Processors are used to support the eValues Add-on.
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| Digital Ocean | Customer business contact information and aviation details and information | Cloud Hosting Provider Digital Ocean Privacy Policy is available here: https://www.digitalocean.com/legal/privacy-policy | United States |
| LogRocket | LogRocket is not expected to store or contain personal data, though it may have customer business contact information associated with a bug report. | Customer service and technical support, and customer engagement and analytics. | United States |
| Slack | Slack is not expected to store or contain personal data, though it may have client information associated with support topics. | Performance and communication activities including messaging and meetings. | United States |
WingX Sub-processors
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| Amazon Web Services | Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information | Cloud hosting and content hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/ | United States, Germany |
| Atlassian | Atlassian products are not expected to store or contain personal data, though may have client information in a bug report or support ticket. | Atlassian products including Jira and Confluence are used by the teams for performance and maintenance activities. The Atlassian Trust Center is available online: https://www.atlassian.com/trust | United States, Germany, Asia Pacific |
| Firebolt | Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information | Processing flight and customer sales data. The Firebolt Privacy Policy is available here: https://www.firebolt.io/firebolt-privacy-policy | EU, United States |
| Marker.io | Customer business contact details, customer communications, and customer data as provided or uploaded for the selected services may exist as associated with a bug report or support ticket and may include customer details. | Bug and support activities and identification. The Marker.io Privacy Policy is available online here: https://marker.io/privacy | EU |
| Microsoft (Office 365 including Teams) | Customer business contact details, meeting, communications, including Teams recorded meetings. | Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement | United States |
| Prefect | Prefect products are not expected to store or contain personal data, though may have client information present in logging or error responses during orchestration activities. | Prefect is a cloud workflow orchestrator that is used to support a variety of workflows in the product and services. Hosting and processing logging results are part of the support services. The Prefect Privacy Policy is available online here: https://www.prefect.io/privacy-policy | United States |
| Salesforce | Customer business contact details. | Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/ | United States |
| ScaleUp | Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information | Cloud hosting services. The ScaleUp Privacy Policy is available on here: https://www.scaleuptech.com/datenschutz/ | Germany |
| Scribe | Customer business contact information, customer data as provided or uploaded for the selected services or other details in support of a support request. | Customer Service technical support including guides and videos. The Scribe Privacy Policy is available online here: https://scribehow.com/legal/privacy | United States |
| Sisense | Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information | Data reporting and analysis functions. The Sisense Privacy Notice is available online at: https://www.sisense.com/privacy-policy/products-and-services/ | Germany, United States |
| Slack | Slack is not expected to store or contain personal data, though it may have client information associated with support topics. | Performance and communication activities including messaging and meetings. | United States |
| Vimeo | Vimeo is not expected to store or contain personal data, though may have client information associated with marketing or support topics. | Marketing and support video hosting. The Vimeo Privacy Policy is available online here: https://vimeo.com/privacy | United States |
| VMWare (By Broadcom) | Customer business contact information, customer data as provided or uploaded for the selected services, and aviation details and information | Virtual machine hosting services. The Privacy and Data Protection center for Broadcom is available online: https://www.broadcom.com/company/legal/privacy | Germany |
| Zapier | Customer business contact details associated with support topics. | Automated workflow activities triggering support communications. The Zapier Privacy Statement is available here: https://zapier.com/privacy | United States |
| Zoho | Customer business contact details | Managing existing and prospective customer relationships. | Netherlands |
ADSB Exchange
The ADS-B Exchange Enterprise and Personal-Use products use the following vendors to support the products.
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| Amazon Web Services | Customer business contact information, and aviation details and information | Cloud hosting and content hosting provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/ | United States |
| Atlassian | Atlassian products are not expected to store or contain personal data, though may have client information in a bug report or support ticket. | Atlassian products including Jira and Confluence are used by the teams for performance and maintenance activities. The Atlassian Trust Center is available online: https://www.atlassian.com/trust | United States |
| Lead Generation | Lead Generation | United States | |
| Microsoft (Office 365 including Teams) | Customer business contact details, meeting, communications, including Teams recorded meetings. | Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement | United States |
| Salesforce | Customer business contact details. | Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/ | United States |
| Shopify | Customer contact details and eCommerce transaction details. | The eCommerce activities are outsourced to Shopify. Shopify Privacy Policy is available online at: https://www.shopify.com/ca/legal/privacy | United States |
| Zendesk | Customer business contact information and data and files shared by customer during support communications. | Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ | United States |
In addition to the above, the ADSB Exchange API Lite Product uses the following vendors to support the product.
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| RapidAPI | Customer contact details and eCommerce transaction details. | The eCommerce and API activities are outsourced to RapidAPI. Rapid API Privacy Policy is available online at: https://rapidapi.com/privacy/ | United States |
JetTrack
| Sub-Processor | Categories of Data | Purpose of Processing | Entity Location of Processing |
|---|---|---|---|
| Amazon Web Services | Customer business contact information | Cloud Hosting Provider AWS Data Privacy FAQ is available here: https://aws.amazon.com/compliance/data-privacy-faq/ | United States |
| Datadog | Customer business contact information and details to facilitate technical support | Customer service and technical support The Data Dog privacy policy is available online at: https://www.datadoghq.com/legal/privacy/ | United States |
| Microsoft (Office 365 including Teams) | Customer business contact details, meeting, communications, including Teams recorded meetings. | Customer communications including email and meetings. Team Productivity support. The Microsoft Trust Center is available here: https://www.microsoft.com/en-us/trust-center Microsoft Privacy Statement is here: https://privacy.microsoft.com/en-us/privacystatement | United States |
| Salesforce | Customer business contact details. | Managing existing and prospective customer relationships. The Salesforce Privacy Policy can be found here: https://www.salesforce.com/ca/company/privacy/ | United States |
| Zendesk | Customer business contact information and data and files shared by customer during support communications. | Customer service and technical support Zendesk Privacy Notice available here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ | United States |
The previous Sub-processor list can be found here: JETNET Sub-Processors